DeskRoute
Privacy

What stays on your devices, what passes through relay and how to reach us.

This page explains what the iPhone app, DeskRoute Host, relay and website process, why they do it and how you can reach us about your data.

Last updated: April 20, 2026

DeskRoute is operated by StadtHirsch GmbH, represented by Lukas Jud, Kasimir-Pfyffer-Strasse 2, 6003 Lucerne, Switzerland. This privacy policy explains how we process personal data in the iPhone app, the DeskRoute Host app, the website and the relay path.

Under Swiss data protection law, information about data processing must be precise, transparent, understandable and easily accessible. We therefore describe the relevant processing by product area.

1. Data processed in the apps

The apps are built to keep as much information as possible on your own devices.

  • The iPhone app stores saved Mac profiles, language choice and reconnect state locally on your device.
  • Passwords and similar secrets are stored in the iOS Keychain instead of plain app storage.
  • DeskRoute Host stores its pairing token, trusted devices, relay configuration and readiness state locally on the Mac.
  • Clipboard access only happens when you explicitly use copy or paste actions inside the product.

The purpose of this processing is to make remote access possible, remember approved devices and reopen previous sessions with less setup friction.

2. Website, language choice and support contact

On mac-remote.com we currently process the following data categories:

  • The selected website language is stored in your browser via local storage.
  • When you open the site or download DeskRoute Host, the server processes standard technical request data such as IP-related connection metadata, timestamps and requested paths.
  • If you contact us by email, your email address, message content and related delivery metadata are processed by the mail provider involved.

We use this data to deliver the website, provide the DeskRoute Host download, answer support requests and keep the product operation secure and stable.

3. Relay traffic, technical connection data and logs

If you use direct host access through the relay path, the service needs technical data to establish and maintain the connection between iPhone and Mac.

  • The relay receives technical connection data such as IP-related connection metadata, host identifier, peer name and pairing token checks.
  • The relay forwards session packets between host and client for the duration of the session.
  • Operational logs can include connection events, host identifiers, peer labels, error messages and disconnect reasons.

We use this information to operate the relay securely, diagnose connection failures and keep the service stable. We do not currently integrate advertising SDKs or third-party analytics in the apps or on the website.

4. Recipients and service providers

Personal data may be disclosed to the following recipient categories where necessary:

  • hosting and server providers used for the website, relay and backend operation,
  • email providers used for support communication,
  • Apple as the distribution platform for the iPhone app and related review or payment processes.

We do not sell personal data. We do not disclose your data for advertising purposes.

5. Retention

  • Local app data stays on your own device until you delete it, remove the app, or replace the affected entry.
  • Support emails are kept as long as required to process and document the request.
  • Technical logs are kept only as long as required for security, troubleshooting and service operation.

6. Your rights and contact

You can contact us at any time to request information about your data, ask for a correction or request deletion where applicable. Please write to hello@mac-remote.com or use the contact details in the imprint and support pages.

If you contact us about a support case, please include the device and connection path involved so we can locate the relevant technical context more quickly.